The Alice Austen House is currently hiring as of March 2017 for the following position:
PUBLIC ENGAGEMENT AND OPERATIONS MANAGER – full time
Reporting directly to the Executive Director, the Public Engagement and Operations Manager is a pivotal full-time staff member that oversees the public hours and site operations for a unique historic house museum in a waterfront park. This position serves an important role as the public face of the museum, to ensure that visitors are greeted and informed about the museum, that this historic site is presented at its best and protected, and that the behind-the-scenes operations are orderly to achieve a seamless experience for the public. This role includes facilitating public programs, publicity and communications, and handling operations including finance duties, vendor relations, and volunteer management. The position involves supervising 2-3 part-time visitor services staff members and a small team of interns and volunteers as greeters. As part of a small staff team, the Public Engagement and Operation Manager contributes greatly to the organization and will learn all aspects of operating the museum.
- Open and close the museum for public hours and ensure that patrons are greeted and assisted in a welcoming manner during their visit
- Provide museum and site tours and outreach for adult and tourist groups
- Schedule and supervise 2-3 part-time visitor services staff and a small team of rotating interns and volunteer greeters (3-5 people)
- Oversee volunteer program; recruit, train and supervise an as-needed volunteer corps who provide additional assistance as docents and/or office help
- Coordinate museum’s public programs scheduling, planning and facilitation
- Manage communications, including website updates, social media postings and patron communications, coordinating with staff team
- Issue press releases and event listings and facilitate media inquiries
- Track visitor data and produce attendance reports
- Answer general museum phone calls and emails and visitor/tour inquiries
- Secure the site and safeguard collections and exhibits
- Facilitate maintenance and repairs with caretaker and coordinate with NYC Parks staff
- Oversee facility rentals program and contracts
- Serve as point person for vendors
- Coordinate garden management
- Financial duties include managing accounts receivable and payable, preparing checks, entering transactions in Quickbooks, and prepare financial reports in coordination with Executive Director and Board Treasurer
- Assist with collections management and use
- Process payroll
- Maintain organization’s records
- Order and maintain supplies
- Support Executive Director as needed
Experience and Skills:
- 2 or more years museum experience, or comparable office or customer service work experience, with previous supervisory responsibilities
- Strong communications, interpersonal and customer service skills
- Self-directed with ability to prioritize and delegate to accomplish tasks
- Demonstrate and communicate passion for museum’s mission and content
- Team player with personable and helpful attitude; flexible
- Well-organized with strong ability to multi-task and work efficiently and accurately despite frequent interruptions
- Computer skills, including proficiency with Office Suite; knowledge of Salesforce/Vertical Response or comparable donor mailing program preferred. Experience with Quickbooks desirable.
- B.A or equivalent education, preferably in a museum-related field (i.e. museum studies, arts administration)
Compensation: Starting salary $41,000. Paid vacation, sick leave and medical insurance benefits.
Schedule: Tuesday – Saturday, 9:30am – 5:30pm + some evenings required for programs.
Start date: Hiring immediately. April 1 start date or earlier if possible.
To Apply: Email specific cover letter stating your interest and qualifications and your resume to the attention of Janice Monger, Executive Director at firstname.lastname@example.org with the subject line “Public Engagement and Operations Manager – [Your Last name, First name].” No phone calls. Receipt of application will be confirmed. Candidates will only be contacted if selected for an interview. Application deadline: 3/15/17.
Friends of Alice Austen House, Inc is an equal opportunity employer.
About the Organization
A vibrant cultural center, the Alice Austen House keeps the daring spirit of the early American photographer alive by presenting changing exhibitions of Alice Austen’s pioneering historic photographs and of contemporary photography, providing education programs for students, and offering a range of cultural programs for the public. A charming Victorian Gothic Cottage that was Alice’s home serves as the museum and is located in a lovely park on the shore of Staten Island near the Verrazano-Narrows Bridge with sweeping views of Brooklyn and Lower Manhattan. Alice Austen House is owned by the New York City Department of Parks and Recreation, operated by the Friends of Alice Austen House Inc 501(c)(3) non-profit organization, and a member of Historic House Trust. The Alice Austen House is a New York City and National Landmark, on the Register of Historic Places and a member of the National Trust for Historic Preservation’s distinctive group of Historic Artists’ Homes and Studios.
We do have seasonal internships and volunteer positions also available. Email email@example.com for more information.